Shippers with ‘unreasonable’ expectations are causing headaches for forwarders – big and small
Exhausted forwarders have expressed that their job is currently extremely stressful, particularly in the air cargo peak, owing to quickly changing freight rates and capacity, and long delays. One air freight source at a major forwarder said shippers, unsurprisingly perhaps, were furious to find that a rate agreed previously would no longer see their freight […]